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Privacy Policy

Last Updated: 1 June 2026

This page explains the Privacy Policy, Terms and Conditions, Cancellation Policy, Refund Policy, Shipping/Delivery Policy, and other important conditions for using the website and services of Aarika Imitation Jewellery, operating at G/2, Ground Floor, Opera House, Mini Bazar, Near Mini Bazar, Varachha, Surat, Gujarat 395006, India..

By accessing this website, creating an account, placing an order, or using our services, you agree to the terms stated on this page. If you do not agree with these terms, please do not use the website or place an order.

1. Privacy Policy

a) Information We Collect

When you create an account, place an order, make a payment, or contact us, we may collect:

  • Full name, email address, mobile number, and communication details
  • Billing address, shipping address, and order delivery details
  • Order history, invoice details, cart activity, and customer preferences
  • Payment status, transaction reference number, and gateway response details
  • Support messages, complaints, feedback, and service requests

b) Payment Information

Online payments are processed through approved third-party payment gateway providers. We do not store complete debit card, credit card, UPI PIN, net banking password, CVV, or sensitive payment credentials on our website.

c) Automatically Collected Data

We may collect technical information such as IP address, browser type, device type, pieces visited, referral URL, date/time of access, and session data for security, fraud prevention, analytics, and website improvement.

d) Cookies

We use cookies and similar technologies to maintain login sessions, cart items, user preferences, analytics, and website functionality. You may disable cookies from your browser settings, but some website features may not work properly.

2. How We Use Your Information

  • To create and manage customer accounts
  • To process, confirm, fulfil, and deliver orders
  • To process payments, refunds, cancellations, and transaction reconciliation
  • To send order confirmations, invoices, shipping updates, and support responses
  • To prevent fraud, misuse, unauthorised access, and payment disputes
  • To improve website performance, product offerings, and customer experience
  • To comply with legal, tax, accounting, payment gateway, and regulatory requirements
  • To send promotional communication only where permitted or consented by the user

3. Sharing of Information

We do not sell or rent customer personal information. We may share required data with:

  • Payment gateway providers for payment processing, refunds, settlement, and dispute resolution
  • Logistics or delivery partners for order fulfilment and shipment tracking
  • Technology service providers for hosting, security, analytics, and website operations
  • Professional advisors for accounting, legal, audit, and compliance purposes
  • Government, legal, or regulatory authorities where required under applicable law

4. Terms and Conditions

  • Customers must provide accurate account, billing, shipping, and payment information.
  • Orders are subject to product availability, successful payment confirmation, and internal verification.
  • Prices, offers, product descriptions, and availability may be changed without prior notice.
  • We reserve the right to cancel, reject, or hold any order suspected of fraud, misuse, wrong pricing, payment failure, or policy violation.
  • Customers must not use the website for unlawful, fraudulent, abusive, or unauthorised purposes.
  • All website content, images, designs, text, logos, and software are owned by or licensed to Aarika Imitation Jewellery and must not be copied without permission.
  • Any dispute related to website usage, orders, payments, cancellations, or refunds will be handled according to applicable Indian laws and the jurisdiction applicable to the company location, unless otherwise required by law.

5. Cancellation Policy

  • Customers may request cancellation before the order is packed, shipped, dispatched, or service fulfilment has started.
  • Cancellation requests must be sent to our support contact with the order ID, registered email/mobile number, and reason for cancellation.
  • Once an order is shipped, dispatched, delivered, customised, digitally delivered, or service execution has started, cancellation may not be possible.
  • We may cancel an order due to stock unavailability, incorrect pricing, payment failure, suspected fraud, incomplete customer details, or delivery restrictions.
  • If the customer has already paid and the cancellation is approved, the refund will be processed as per the Refund Policy below.
  • For prepaid orders, cancellation approval is subject to payment gateway confirmation and internal verification.

6. Refund Policy

  • Refunds are applicable only for eligible cancelled orders, failed transactions, duplicate payments, unavailable products, or approved return cases.
  • Refunds will be initiated to the original payment method used by the customer, unless otherwise approved by the company.
  • Refund processing time may take 5 to 10 working days after approval, depending on the bank, payment gateway, or payment method.
  • Payment gateway charges, shipping charges, COD charges, convenience fees, or service charges may be non-refundable unless required by law or approved by us.
  • No refund will be provided for orders where the product/service has been used, damaged by the customer, tampered with, or returned without approval.
  • For failed payments where the amount is debited but the order is not confirmed, the customer should contact us with payment proof. Such cases will be verified with the payment gateway.

7. Return and Replacement Conditions

  • Returns or replacements are accepted only if the product is defective, damaged during delivery, wrong item delivered, or materially different from the order placed.
  • Customers must raise a return/replacement request within 48 hours of delivery, along with order ID, photos/videos of the product, packaging, and invoice.
  • The product must be unused, undamaged, and returned with original packaging, labels, accessories, and invoice.
  • Items damaged due to customer misuse, wear and tear, improper handling, washing, installation, or storage are not eligible for return or replacement.
  • Customised, personalised, clearance-sale, perishable, hygiene-sensitive, digital, downloadable, or service-based items may not be eligible for return unless defective or legally required.
  • Final approval of return, replacement, or refund is subject to inspection and verification by our team.

8. Shipping and Delivery Policy

  • Orders are processed after successful payment confirmation and order verification.
  • Estimated dispatch and delivery timelines may vary based on product availability, delivery location, courier partner, and operational conditions.
  • Customers must provide complete and accurate shipping details. We are not responsible for delays or failed delivery caused by incorrect or incomplete address information.
  • Delivery delays may occur due to courier issues, weather, strikes, public holidays, restrictions, or events beyond our control.
  • Risk of loss or damage passes to the customer after successful delivery confirmation by the courier/logistics partner.

9. Chargeback and Dispute Conditions

  • Customers should contact us first for any payment, refund, order, or delivery issue before raising a bank chargeback or payment dispute.
  • For chargebacks or disputes, we may share order details, delivery proof, invoices, customer communication, and transaction records with the payment gateway, bank, or legal authority.
  • Fraudulent disputes, false claims, or misuse of payment systems may result in account restriction, order cancellation, or legal action.

10. Data Security

We implement reasonable security measures including SSL/TLS encryption, secure hosting, access controls, and monitoring to protect customer data. However, no internet-based system can be guaranteed to be completely secure.

11. Data Retention

We retain customer data for as long as required for order fulfilment, legal compliance, accounting, tax records, dispute resolution, fraud prevention, and business operations. Customers may request data correction or deletion where permitted by law.

12. Customer Rights

You may contact us to:

  • Access the personal information we hold about you
  • Request correction of inaccurate details
  • Request deletion of eligible personal data
  • Opt out of marketing communications
  • Raise complaints related to privacy, payments, delivery, returns, or refunds

13. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe such information has been provided, please contact us for removal.

14. Changes to This Policy

We may update this policy from time to time. Updated terms will be posted on this page with a revised "Last Updated" date. Continued use of the website after updates means you accept the revised policy.

15. Contact Us

For privacy, cancellation, refund, return, payment, delivery, or website-related queries, please contact us: